Informatics Publishing Limited

Md. Mehedi Hasan , Md. Rayhanul Islam

Abstract

This study is the presentation of service quality of Mobile Money Transfer through user satisfaction towards bKash in Bangladesh. The study used primary data along with secondary one.  The interpretation of data found from a survey conducted among 150 rural and urban respondents’ reveals that the service quality of bKash is satisfactory in most of the cases though dissatisfaction was also found regarding few issues. The study found that people of lower income level and students trends to use mobile money transfer service more while the higher income people and the business persons rarely use this service except emergences. The study also found that people do not care about service charges in case of emergencies but they have reluctance toward the complex service charge. Finally the study recommends some suggestion to develop the overall service quality of mobile money transfer of bKash. 

Keywords

bKash, Customer, Mobile, Money, Transfer

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Md. Mehedi Hasan ¹, Vandna Misra ²

Affiliations
1 Human Resource Management Discipline, Khulna University, Khulna, BD
2 Galgotias University, Greater Noida, Uttar Pradesh, IN

Abstract

The quality of work life is the quality of the relationship between employees and the total working environment. A better quality of work life (QWL) leads to better work performance as well as ensures the sound socioeconomic condition of workers. This study attempts to review the condition and QWL of night guards of ATM booths in various private banks in Dhaka city. A descriptive survey research design was developed to meet the research objective and simple random sampling technique has been used for the selection of respondents. For the purpose of study, 200 night guards were selected as respondents from different ATM booths of various private banks in Dhaka city. Both demographics and work-related factors were analyzed during the study. After a thorough review of literature, six specific factors – freedom at work, working hours, work-life balance, job security, social recognition, and health facilities – were selected as indicators of the QWL. The study proposed and tested a hypothesis that the QWL depends on the existence of the independent variable in an organization by using multiple regression analysis. The findings of the study would certainly assist in increasing in that particular industry through its proper implementation and execution.

Keywords

Quality of Work Life, Job Satisfaction, Night Guards, ATM Booths, Banks.

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